About
Nick Morgan is a Knowledge and Learning Specialist, currently serving as Knowledge Program Manager for Veeam Software's Global Customer Technical Support organization. He's a certified internal KCS Practices trainer, with a particular interest in how support and knowledge teams measure performance — and the fine line between using that data well and letting it wreck the practice it's meant to protect.
This site is where that interest gets worked out in public: notes on KCS, tacit knowledge, and the second conversion — moving what's in people's heads into something a team can actually use, trust, and measure without gaming it. It's written for KCS practitioners, KM folks, and anyone building AI-assisted knowledge tooling. Nick lives in Ohio with his family.
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